After much thought, we have decided to stop postal/courier delivery services from our on-line shop. After 3 years of trying to deliver a service that is often excellent but too often disappointing, causing stress, and expense and wasting everyone’s time, we have realised that we can’t deliver a service that is cost-effective and meets customer expectations.
As we have a shop based in London, within a 5 minute walk of Euston, Kings Cross and St Pancras stations (we probably have the best public transport links in Europe,) we’re hoping more of you will Click& Collect. Look on Streetmap. These days you don’t even have to walk along the Euston Road from any of these 3 stations. Often partners, friends or neighbours pick up on-line orders for our customers and this works really well. Although our ‘shop’ hours are restricted (Tuesdays 2-6pm, Wed 9am-4pm) we are often here doing admin. Just call or email to arrange.
We also like meeting you – and your babies! Running a real nappy business and shop is not easy. It’s always been meeting our customers that’s made it enjoyable and given us the will to continue. Plus knowledge and experience gets shared. It’s good!
You can also pick up from Hackney City Farm on the second Wednesday evening of the month when we run nappy info sessions. From March (or earlier if there’s demand) we will be running real nappy sessions at Mother’s Hub, E17 so you can collect orders from us there. It’s possible we could arrange other collection points, such as Children’s Centres that are open during the day. Let us know if you have suggestions that work for you.
We understand some of you can’t get out. If you live in Hackney, Haringey, Islington, Tower Hamlets, Camden or Waltham Forest we may be able to deliver (when we’re doing the laundry round). Call or drop us an email to ask.
If you really want an order sent to you phone or email. We may be able to send by courier but we just need to to make it clear, we are not Amazon!
This is a quality of life issue. We know that just-in-time deliveries and repeated missed deliveries are an environmental issue, especially for London air quality. We don’t want to be contributing to that problem.
What we also want to do is get rid of the diesel vehicle we use for our laundry service and get our electric freight bike out of the shop window and back on the road. Any suggestions of grants available? We have some fund-raisers planned so please look out for those and help publicise (we’re running them in Climate Week – 3-9 March 2014). We need about £2,000 for new batteries and a charger to make this happen. If it reduces costs (we think it will) we’ll be able to bring down the weekly laundry service charge. So a better way to do business.